FAQ

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Wholesale

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Do You Sell Wholesale?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text css_animation=””]Yes, I do. If you have a shop and would like a my list of wholesale prices, send me an e-mail, I would be happy to get in touch with you.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432752631369{padding-top: 68px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Pricing

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Taxes and Customs

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text css_animation=””]If you live outside of Norway, all products are without Norwegian VAT which amounts to 25 %. However, you may need to pay a coustoms fee when the textile arrives in your country, depending on your countries regualtions. If you happen to live inside Norway, you will need to pay 25 %VAT, I am afraid.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432752631369{padding-top: 68px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Shopping

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What Shipping Methods Are Available?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text css_animation=””]I send by international mail. If you should need a textile very fast, let me know and I will arrange an express shipment.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

Do You Ship Internationally?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Yes, I do! I ship to wherever on the planet you may live.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

Parcel or Letter

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Letters are cheaper to send, however they do not have international tracking numbers. If a product sent as a letter should disappear forever, Stellaria will not give any refunds. Parcels are more expensive to send, but they can be tracked inside Europe and to some overseas countries. Let me know if you would like me to send your scarf as a parcel against a small increase in shipping fees.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727859836{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

How Long Will It Take To Get My Package?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]This depends on the time of the year (at Christmas everything takes a while longer) and the shipping method.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Payment

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What Payment Methods Are Accepted?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]I only accept payments by credit card.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]

Is Buying On-Line Safe?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Yes, it is absolutely safe. The site has a standard international SSL certificate.[/vc_column_text][/vc_column][/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Returns

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Can I Return a Product?

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]Of course. Have a look under Terms and Conditions.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_column_text el_class=”nm-highlight-text”]

Textile Care

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Throws, Merino Hats and Scarves, Lace Scarves

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]Wash by hand or use the wool washing programme, max 30 degrees Celsius and special wool/silk detergent only. Iron with steam and iron on silk/wool setting.[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1/4″][vc_empty_space height=”30px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-4″][vc_column_text]

Bark Scarves, Viking and Sami Shawls

[/vc_column_text][vc_empty_space height=”14px”][/vc_column][vc_column width=”3/4″ offset=”vc_col-lg-5″][vc_column_text]Wash by hand, max 30 degrees Celsius and special wool/silk detergent only.  Iron with steam and iron on wool setting.[/vc_column_text][/vc_column][/vc_row]